Remote Usability and UX Research Tools
Tools for doing functional, soulful user experience, interaction, and usability research. If it’s related to behavior, it’s on here. We’ve assembled this over the years from our own use, UX Booth, Liz Bacon’s list, Craig Tomlin’s list, and magic. None of these companies have paid us for this placement. Yell @ethnio or comment to get updated or placed. No guarantees.
Our Picks
This represents our workflow and the tools we use right now. We’d like to write about how we use them together. Soon.
| Tool | Price | Participant Options | You Provide | How it Works | Deliverables |
|---|---|---|---|---|---|
| KISSinsights | free - $49/month | You can customize and change the questions whenever you'd like. | A KISSinsights code that you add to your sitee | Insert any question you'd like to ask your users, into the KISSinsights code. A question slides up from the bottom of the page and users can respond to your questions.. | Real-time, unique answers from site visitorss |
| Ethnio | free - $299/month | Intercepts visitors to whatever web pages to which you add a special JavaScript that presents a pop-up.. | Add JavaScript to whatever web pages you want to intercept on. | "Ethnio works by displaying a survey-like screener to your site visitors. Create your screener, place one line of JavaScript on any of your web pages, and watch the responses come in. Find a user with interesting responses to your interesting questions and give them a ring."" | "Graphs of recruits, incentive payments, and live dynamic recruits page" |
| GoToMeeting | $49/month | Invite desired participants; also provides telephone conference bridge. | Upload materials | Web-based meeting space, including shared desktop and audio; has VoIP | Recording |
| Silverback | free trial or $69 (10% goes towards saving gorillas!) | Tasks and instructions for participant | Okay this isn't *technically* for remote, but it's great for in-person guerrilla testing and we use it a lot. | Quicktime video composite of face and screen | |
| Usabilla | $49/mo to $199/mo | Static images or URLs | """1) Create Test: Create a new experiment. 2) Select Pages: Select the pages or images to test. 3) Add Tasks: Add basic questions or tasks. 4) Invite Subjects: Invite your users to share their opinion. 5) Browse Results: Use your users' input to improve. "" | Pretty cool heatmaps | |
| Usertesting.com | $39 / participant | User their panel or intercept your own users with Ethnioo | Tasks and instructions for participants | They record the participant's screen and voice as they "think out loud" while they use your site. | Videos and comments |
Moderated Tools
These allow you to observe a participant directly and talk to them at the same time.
| Tool | Price | Participant Options | You Provide | How it Works | Deliverables |
|---|---|---|---|---|---|
| ClickTale | $99/month - $290/month | You choose the percentage of users you want to record. | JavaScript tracking code for whatever page you want. | Add a JavaScript code to your site and it "...captures every mouse move, click, scroll and keystroke that a visitor makes inside a webpage, and then sends this information back to the ClickTale servers in a highly compressed package..."" | Visitor recordings, visual heatmaps, and behavioral reports of site visitors.. |
| GoToMeeting | $49/month | Invite desired participants; also provides telephone conference bridge. | Upload materials | Web-based meeting space, including shared desktop and audio; has VoIP | Recording |
| Morae | $16 - $1,495 for a bundle | Test with any interface that can be displayed with supported formats. | "The Morae Recorder captures audio, video, on-screen activity, and keyboard/mouse input during a research session. Observer enables team members to watch the customer's experience, make notes, and flag tasks in real time. Use Manager to view and analyze Morae recordings, automatically calculate metrics, generate graphs, and create highlight videos to share with stakeholders."" | Automatically calculated graphs and standard metrics. |
Self-Moderated
Your participant speaks into their mic, and completes tasks they read on screen, giving you a video of their interactions.
| Tool | Price | Participant Options | You Provide | How it Works | Deliverables |
|---|---|---|---|---|---|
| FiveSecondTest | free - $200/month | Upload material | Create a test, users complete your test, then view your results. | Visitor feedback and "beautiful graphs." | |
| Usertesting.com | $39 / participant | User their panel or intercept your own users with Ethnioo | Tasks and instructions for participants | They record the participant's screen and voice as they "think out loud" while they use your site. | Videos and comments |
Mobile
The number one most interesting category for remote research - ioS, iPhone, iPad, Android. Not a lof of usability or UX options, but we hope more!
| Tool | Price | Participant Options | You Provide | How it Works | Deliverables |
|---|---|---|---|---|---|
| Userfly | free - $200/month | Your landing page or site | "Userfly gives you the ability to watch videos of real users on your website. By adding a single line of Javascript to your code, you can see every mouse movement and click your visitors make."" | Recording of user movements on website provided as a "video" (includes recording and capture of mouse movements, clicks, key strokes, and scrolling) | |
| Revelation | Gotta email them | Code a research protocol inside their tool to present various stimuli to participants, such as images for participants to respond to or questions that participants can discuss individually or as a group. | "Create diaries, assign photo exercises, ask questions, present stimuli, probe for more information." | Tag clouds, visual overviews of responses, search/sort/filter capabilities, and export reports. | |
| Dscout | $20/participant | Mobile phone tasks | They have an iOS app, Dscout, that participants download. You create tasks ("missions") and your participants are asked to take a photo or screenshot of their app usage and comment. | Pretty cool charts and graphs of everyone's mobile submissions. |
Automated
You create tasks for participants, they see them in an iframe or window, and then they use a site while the tool gathers analytics about their behavior. You get task completion rates, length of time on tasks, and other analytics.
| Tool | Price | Participant Options | You Provide | How it Works | Deliverables |
|---|---|---|---|---|---|
| Inspectlet | free - $89.99/month | Actions by users on your site is all captured and recorded. | Add a javascript code to your site. | The javascript you add to your site allows for real-time monitoring. This information is sent to Inspectlet's servers where they compile the info and present it to you. | Screen captures, heatmaps, real-time analytics, and custom metricss |
| bagelHint | free - $9/month | Recruit live users or bagelHint can recruit from their participant database. | A few landing pages of your choice as well as navigation instructions and/or questions. | Setup in a test-like format, you get to choose questions for participants as they're guided through your site. | Toggle grid, participant comments, and participants' choice design conceptt |
| Use It Better | free - $99/mo & up | There's detailed filtering tool that allows you to narrow down the types of visits by particular interest or category (you get to create your own filter sets). | Your flash site | When someone visits your website, it records their interactions so you can replay the video, while also looking over the analytics reports.. | It reports activity, visits, paths, and trendss |
| Treejack | $109/mo or $990/yr | Your sitemap, or "tree," plus a few common tasks for users to completee | Treejack tries to prove the effectiveness of your information architecture. "1. Input your tree 2. Set tasks 3. Recruit participants"" | Task by task breakdown charts, Detailed path analysis or "pietree," a Destinations table showing probable problem areas. All of which you can download and share. | |
| UserZoom | $1,000 - $3,000/mo (or customize your own plan & pricing) | Recruit from a UserZoom partner panel or your own, Intercept visitors from your site, or send a link to people on your own mailing list | Tasks and instructions for participants | 1. Create an online study with their application 2. Send invitations to participants 3. Analyze results on the dashboard they providee | Effectiveness & Efficiency Ratios, Visual clickstream paths, Click heatmaps, Popular words (text clouds), Users' suggestions & feedback, Satisfaction & perception indicators, Cluster analysis & dendograms |
| ClickHeat | free | JavaScript, either Linux or Windows, Apache or Lighttpd, or PHP, the graphic library GD2. | It's a visual of what real users are clicking on while at your site. It doesn't come with any analysis, that's up to you. | Gives you a visual heatmap of clicks on a HTML page, showing hot and cold click zones. | |
| Revelation | Gotta email them | Code a research protocol inside their tool to present various stimuli to participants, such as images for participants to respond to or questions that participants can discuss individually or as a group. | "Create diaries, assign photo exercises, ask questions, present stimuli, probe for more information." | Tag clouds, visual overviews of responses, search/sort/filter capabilities, and export reports. | |
| OpenHallway | $49 - $199/month | Your website and navigation instructions and/ or questions. | Create a scenario with instructions and a recording link to send to users. OpenHallway records a tester's screen and voice, then uploads a video for you to watch after the test is completed. | A screen and voice recording of the your tester. | |
| Loop11 | $350/project or $1,900 - $9,900/license | Navigation tasks | You create a remote usability test... "Create tasks and questions to help you explore the user experience, determine satisfaction and validate task completion on any website." Invite participants then analyze the data. | A report featuring: task completion rate, time per task, most common success page, most common fail page, most common first click, most common navigation path, detailed participant path analysis, and number of page views to complete tasks. | |
| Chalkmark | $109/month - $990/year | An image of a screenshot, wireframe, or mockup. | 1) Upload an image. 2) Set a task. 3) Recruit participants with the help of a unique study link Chalkmark provides. | Nifty heatmaps and click-density grids. | |
| Concept Feedback | free - $99/expert | Your app, landing site, logo, whatever concepts you want expert feedback on. | Community provides feedback. | Objective reviews of your design concepts. | |
| Usabilla | $49/mo to $199/mo | Static images or URLs | """1) Create Test: Create a new experiment. 2) Select Pages: Select the pages or images to test. 3) Add Tasks: Add basic questions or tasks. 4) Invite Subjects: Invite your users to share their opinion. 5) Browse Results: Use your users' input to improve. "" | Pretty cool heatmaps |
Surveys
We really try and focus on behavioral tools instead of self-reported, but there are just a few that we use and we wanted to include. Because, face it, we all have to do surveys or analytics sometimes.
| Tool | Price | Participant Options | You Provide | How it Works | Deliverables |
|---|---|---|---|---|---|
| KISSinsights | free - $49/month | You can customize and change the questions whenever you'd like. | A KISSinsights code that you add to your sitee | Insert any question you'd like to ask your users, into the KISSinsights code. A question slides up from the bottom of the page and users can respond to your questions.. | Real-time, unique answers from site visitorss |