iA


Remote Usability and UX Research Tools — Updated July, 2017

Tools for doing functional, soulful user experience, interaction, and usability research. If it’s related to behavior, it’s on here. We’ve assembled this over the years from our own use, UX Booth, Liz Bacon’s list, Craig Tomlin’s list, and magic. None of these companies have paid us for this placement. Yell @ethnio or comment to get updated or placed. No guarantees.

Our Picks

This represents our workflow and the tools we use right now. We’d like to write about how we use them together. Soon.

Tool Price Participant Options You Provide How it Works Deliverables
Lookback $29 per researcher per month and up You provide your own An iOS or Android or Web App Pretty slick live sharing and recording of camera & screen for native apps or desktop. Videoz
Ethnio $79/month + Intercepts visitors to whatever web pages to which you add a special JavaScript that presents a pop-up.. Recruiting questions and criteria Create detailed recruiting screeners for your site or app visitors, or send out direct links. Schedule and pay incentives (visa or amazon) and manage all participants. Schedule, live filtered responses, incentive payments, and graphs
Dscout $20/participant Mobile phone tasks They have an iOS app, Dscout, that participants download. You create tasks ("missions") and your participants are asked to take a photo or screenshot of their app usage and comment. Pretty cool charts and graphs of everyone's mobile submissions.

Self-Moderated

Your participant speaks into their mic, and completes tasks they read on screen, giving you a video of their interactions.

Tool Price Participant Options You Provide How it Works Deliverables
Checkealos 250€ for 5-customers feedback videos, yearly plans starting at 2,195€ Choose the wanted customer profiles from various English and Spanish audience in UK, USA, Spain and Latin America. or set up your own end-users A URL to your service or app and list of tasks for feedback The participant's screen interaction and voice are recorded as they "think out loud" completing set tasks Full interaction videos, issue highlight clips, prioritised UX analysis report with recommendations
UserFeel $49 Per User Use testers from our panel (choose testers from 40 different native languages and multiple demographics) or your own users Tasks, site to test, etc Similar to other self-moderated tools Video, Comments, Answers to after-test questions, SUS, report
UserTest.io $13 to $18 per participant Their panel or your participants Tasks and the site/prototype you want tested Submit your URL, enter your tasks, select the type of testers you want and how many, receive recordings of testers completing your tasks/activities providing their thoughts/opinions Recordings, reports and SUS
Validately $49/month and up Use your own testers, our panel, or our custom recruiting service. A prototype or website and tasks and questions. Choose test type: unmoderated or moderated. Add the link of the site or prototype. Choose how to source testers - from our panel or use your own. Testers receive a URL to take test or join moderated session Qualitative reports and results. Sharable videos.
What Users Do £10K per year and up They provide a panel Tasks, a site to test Videos, reports
Userbrain $35 - $150/mo Task(s) and instructions for your website or prototype Setup your task and add the URL you want to observe. Someone from their participant pool or an "expert" will review the task. Both audio and screen recordings from each user session will be sent to your email inbox at the frequency that matches your plan (1, 3, or 5x per week) A video recording of the unmoderated test, every Monday, every other day, or daily depending on the plan you choose
UsersThink $49 They use a panel of crowd-sourced users - not sure how they are getting the people. A URL to test They have 12 people look at the single URL, then send you a PDF of what they said A PDF report
FiveSecondTest free - $200/month Upload material Create a test, users complete your test, then view your results. Visitor feedback and "beautiful graphs."
Usertesting.com $99 per user and yearly plans from $7,500 and up. User their panel or intercept your own users with Ethnioo Tasks and instructions for participants They record the participant's screen and voice as they "think out loud" while they use your site. Videos and comments

Mobile

The number one most interesting category for remote research - ioS, iPhone, iPad, Android. Not a lof of usability or UX options, but we hope more!

Tool Price Participant Options You Provide How it Works Deliverables
Checkealos 250€ for 5-customers feedback videos, yearly plans starting at 2,195€ Choose the wanted customer profiles from various English and Spanish audience in UK, USA, Spain and Latin America. or set up your own end-users A URL to your service or app and list of tasks for feedback The participant's screen interaction and voice are recorded as they "think out loud" completing set tasks Full interaction videos, issue highlight clips, prioritised UX analysis report with recommendations
UserFeel $49 Per User Use testers from our panel (choose testers from 40 different native languages and multiple demographics) or your own users Tasks, site to test, etc Similar to other self-moderated tools Video, Comments, Answers to after-test questions, SUS, report
Lookback $29 per researcher per month and up You provide your own An iOS or Android or Web App Pretty slick live sharing and recording of camera & screen for native apps or desktop. Videoz
Validately $49/month and up Use your own testers, our panel, or our custom recruiting service. A prototype or website and tasks and questions. Choose test type: unmoderated or moderated. Add the link of the site or prototype. Choose how to source testers - from our panel or use your own. Testers receive a URL to take test or join moderated session Qualitative reports and results. Sharable videos.
Dscout $20/participant Mobile phone tasks They have an iOS app, Dscout, that participants download. You create tasks ("missions") and your participants are asked to take a photo or screenshot of their app usage and comment. Pretty cool charts and graphs of everyone's mobile submissions.

Automated

You create tasks for participants, they see them in an iframe or window, and then they use a site while the tool gathers analytics about their behavior. You get task completion rates, length of time on tasks, and other analytics.

Tool Price Participant Options You Provide How it Works Deliverables
YouEye $39/ participant - custom Enterprise & Agency plans Either choose from YouEye's participant pool or provide your own participants. Tasks and followup questions for participants. Also have templates available. It's a one-stop shop. Create a remote user research study with tasks, survey questions and choose participants. YouEye conducts your study and provides analytics & valuable insights. Detailed study results page featuring links to individual videos with emotion data, demographic profiles, task completion statistics and written and aggregated survey responses to followup questions — including write-in, multiple choice and Likert Scale question types.
UsabilityTools Have to email them Recruit your own or use 3rd party providers Tasks and instructions for participants Upload an image, create scenario-based tasks, send invitations to participants Screen captures with areas of interests, success-fail reports, exportable quantitative and qualitative data
WebEffective Gotta email them Either recruit live or choose from their 3rd party participant panel Site you want to do research on "Create studies, deploy them, & analyze data" Aggregated click-streams, screen captures, exportable quantitative & qualitative data
Inspectlet free - $89.99/month Actions by users on your site is all captured and recorded. Add a javascript code to your site. The javascript you add to your site allows for real-time monitoring. This information is sent to Inspectlet's servers where they compile the info and present it to you. Screen captures, heatmaps, real-time analytics, and custom metricss
Use It Better free - $99/mo & up There's detailed filtering tool that allows you to narrow down the types of visits by particular interest or category (you get to create your own filter sets). Your flash site When someone visits your website, it records their interactions so you can replay the video, while also looking over the analytics reports.. It reports activity, visits, paths, and trendss
Treejack $109/mo or $990/yr Your sitemap, or "tree," plus a few common tasks for users to completee Treejack tries to prove the effectiveness of your information architecture. "1. Input your tree 2. Set tasks 3. Recruit participants"" Task by task breakdown charts, Detailed path analysis or "pietree," a Destinations table showing probable problem areas. All of which you can download and share.
UserZoom $1,000 - $3,000/mo (or customize your own plan & pricing) Recruit from a UserZoom partner panel or your own, Intercept visitors from your site, or send a link to people on your own mailing list Tasks and instructions for participants 1. Create an online study with their application 2. Send invitations to participants 3. Analyze results on the dashboard they providee Effectiveness & Efficiency Ratios, Visual clickstream paths, Click heatmaps, Popular words (text clouds), Users' suggestions & feedback, Satisfaction & perception indicators, Cluster analysis & dendograms
ClickHeat free JavaScript, either Linux or Windows, Apache or Lighttpd, or PHP, the graphic library GD2. It's a visual of what real users are clicking on while at your site. It doesn't come with any analysis, that's up to you. Gives you a visual heatmap of clicks on a HTML page, showing hot and cold click zones.
OpenHallway $49 - $199/month Your website and navigation instructions and/ or questions. Create a scenario with instructions and a recording link to send to users. OpenHallway records a tester's screen and voice, then uploads a video for you to watch after the test is completed. A screen and voice recording of the your tester.
Loop11 $199/month unlimited tests or $1,788 annual license Navigation tasks You create a remote usability test... "Create tasks and questions to help you explore the user experience, determine satisfaction and validate task completion on any website." Invite participants then analyze the data. A report featuring: task completion rate, time per task, most common success page, most common fail page, most common first click, most common navigation path, detailed participant path analysis, and number of page views to complete tasks.
Chalkmark $109/month - $990/year An image of a screenshot, wireframe, or mockup. 1) Upload an image. 2) Set a task. 3) Recruit participants with the help of a unique study link Chalkmark provides. Nifty heatmaps and click-density grids.
Usabilla $49/mo to $199/mo Static images or URLs """1) Create Test: Create a new experiment. 2) Select Pages: Select the pages or images to test. 3) Add Tasks: Add basic questions or tasks. 4) Invite Subjects: Invite your users to share their opinion. 5) Browse Results: Use your users' input to improve. "" Pretty cool heatmaps

Moderated Tools

These allow you to observe a participant directly and talk to them at the same time.

Tool Price Participant Options You Provide How it Works Deliverables
Handrail $29/mo with free 30 day trial Use your own testers Tasks, instructions, and testing materials. Create detailed guides for user interviews, concept tests and usability assessments. Collaborate with your entire team to gather feedback and capture notes. Use handrail on your mobile device during field visits. Detailed charts and graphs of results presented in real time so you can quickly identify what’s working and what needs to be improved.
Lookback $29 per researcher per month and up You provide your own An iOS or Android or Web App Pretty slick live sharing and recording of camera & screen for native apps or desktop. Videoz
Validately $49/month and up Use your own testers, our panel, or our custom recruiting service. A prototype or website and tasks and questions. Choose test type: unmoderated or moderated. Add the link of the site or prototype. Choose how to source testers - from our panel or use your own. Testers receive a URL to take test or join moderated session Qualitative reports and results. Sharable videos.
Join.me $30 / mo A participant with a screen to share Screen-sharing alternative Recordings
ClickTale $99/month - $290/month You choose the percentage of users you want to record. JavaScript tracking code for whatever page you want. Add a JavaScript code to your site and it "...captures every mouse move, click, scroll and keystroke that a visitor makes inside a webpage, and then sends this information back to the ClickTale servers in a highly compressed package..."" Visitor recordings, visual heatmaps, and behavioral reports of site visitors..
Morae $16 - $1,495 for a bundle Test with any interface that can be displayed with supported formats. "The Morae Recorder captures audio, video, on-screen activity, and keyboard/mouse input during a research session. Observer enables team members to watch the customer's experience, make notes, and flag tasks in real time. Use Manager to view and analyze Morae recordings, automatically calculate metrics, generate graphs, and create highlight videos to share with stakeholders."" Automatically calculated graphs and standard metrics.

Surveys

We really try and focus on behavioral tools instead of self-reported, but there are just a few that we use and we wanted to include. Because, face it, we all have to do surveys or analytics sometimes.

Tool Price Participant Options You Provide How it Works Deliverables
Typeform Free or $40 / mo None Questions An alternative to surveymonkey Gorgeous surveys and reports
UITests free - $9/test Recruit your own for free or pay $9 for 10 immediate responses. Screenshot or URL Quite simple. Just show your website or landing page to 10 people for 10 seconds, then ask questions about what they remember and score the results. Answers from 10 participants, word clouds of answers, and tools for scoring, commenting upon, and sharing the test results.