Turns out there are more and more ways to recruit research participants from Twitter, and when you @reply someone, there is a real art to making sure they don’t think you are a spammer and click through to your totally legit research link. Here is an image from my presentation at UX Week 2012 that [...] Read more – ‘The Anatomy of a Recruiting Tweet (for User Research)’.
The fine folks at UX Magazine have posted this article on combining in-person methods with remote research methods by Sabine Idler of our friends at Usabilla. Hello there our favorite topic! The summary of the article is that you get benefits to each method by combining, but I’d argue that the real benefits come from combining moderated [...] Read more – ‘Combining In-Person & Remote Research on UX Mag’.
We’re excited to hear that Usabilla is working on automated feedback from a Live webpage. This would make them the first to cross both “automated static” and “automatic live” types of remote usability testing. So far the only evidence is this tweet from Paul Veugen, their CEO: “Excited to see the first functional prototype of [...] Read more – ‘Usabilla Adding Live Site Feedback’.
It’s becoming increasingly common to want to talk to users of technologies in other countries other than your own. Often times, this means communicating with people who are not native speakers of your language. This can be a very challenging aspect to a project, especially when it comes to recruiting, and it is something that [...] Read more – ‘A Native Language Approach’.
Back in April, I had a wonderful time giving a talk in Denver at the IA Summit on unmoderated remote usability testing. The feedback on twitter about the talk was great and I thank everyone for your kind tweets. Here are the slides: Collaging: Getting Answers to the Questions You Don’t Know to Ask View [...] Read more – ‘IA Summit ’11’.
There are a couple new remote eye-tracking services that have popped up. One we have seen actually work and seems quite credible – GazeHawk, and another which we got spammed emailed about but doesn’t seem to be up and rolling yet - YouEye. Say what you will about the practice of assigning meaning to eyeball movement, [...] Read more – ‘Remote Eye Tracking Like Woah’.
There is some kind of huge development craze going on in the remote / online usability tools market. My guess is that usertesting.com has inspired some of this, along with the perceived market for interface research. Here are the new tools that have launched within the last month or two. If we are missing any [...] Read more – ‘New Tools AVALANCHE’.
The following is a list of software resources and web apps which can be used for various types of remote research, both moderated and unmoderated/automated. Moderated Tools UserVue by TechSmith. This is our trusty stand-by for moderated one-on-one interviews. Enables you to view a participant’s screen in real-time while talking to them on the phone. [...] Read more – ‘Remote Research Software and Web Apps’.
We’re proud to announce our forthcoming book Remote Research, which will be published by Rosenfeld Media in 2009! It’s a book for everyone who’s interested in learning why, when, and how to design and conduct remote user research studies themselves. From the book publisher’s website: Remote user research describes any research method that allows you [...] Read more – ‘Announcing Remote Research: The Book’.
In general, remote user research simply describes any research where the moderator and the research participants are physically separated. However, there are lots of different varieties of remote user research, and each has its own strengths, weaknesses, and circumstances in which they’re most effective. Some types allow you to test many people at once, while [...] Read more – ‘The Two Basic Types of Remote Testing’.
Rashmi Sinha and I created this graph of different UX research methods for User Experience Week in D.C. in 2006, and posted to remoteusability.com in 2007. This week, Christian Rohrers posted a similar yet more detailed graph of all user experience research methods on Alert Box. They are pretty similar, but I actually like his [...] Read more – ‘Choosing a Remote User Experience Research Tool’.